JOB SUMMARY
The Duty Manager is responsible for driving the hotel’s Balance Score Card which includes GuestVoice results mainly focusing on Overall Satisfaction, Arrival Experience, Elite appreciation, Staff Service Overall. The Duty Manager is also responsible for driving the contactless mobility index and shall work closely with the Loyalty Manager and At Your Service Manager to ensure the goals are met. The Duty Manager is also the main point of contact for all guests’ concerns, feedbacks and incidents and shall determine the situation for further escalation to the respective Departmental Leaders and Management team.
Assist Front Office Leaders in training, evaluating, counselling, motivating and coaching associates; serve as a role model to all associates. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean, professional and adhere to HR grooming standards; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. The Duty Manager must also be able to stand, sit, or walk for an extended period of time.
JOB DUTIES & RESPONSIBILITIES
Safety and Security
· Familiarize with Hotel’s Fire Emergency Announcement System and react immediately in case of any alarm activated and, works closely with the Hotel’s CERT team and CMT team.
· Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
· Report work related accidents, or other injuries immediately upon occurrence to the Loss Prevention team and to Management.
https://careers.marriott.com/duty-manager/job/EAEF26C2FF5C334AE4F75BCE0ACA3441
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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