Assistant Manager – SOMM

Mandarin Oriental The Landmark, Hong Kong is looking for Assistant Manager to join our Food & Beverage Service team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Intimate, contemporary and stylishly placed in Hong Kong’s financial and fashion address, Mandarin Oriental The Landmark, Hong Kong sets the standard for luxury lifestyle sophistication, offering tranquil retreat for business and leisure travelers alike with its 109 spacious rooms and suites designed by Joyce Wang. Recognized as one of the city’s most premium dining destinations with the triumph of eight Michelin stars on the 7th floor, the Hotel is currently partaking in a transformative project of the LANDMARK complex and poised to elevate exceptional lifestyle experiences in 2026.

About the job

Based at Mandarin Oriental The Landmark, Hong Kong within SOMM in Hong Kong, the Assistant Manager is responsible for assisting to supervise the day-to-day Restaurant operation encompassing business level projection and promotional activities. Represent the Restaurant during the absence of Assistant F&B Manager. Initiate training for every position to enhance the consistency in service and standards and to assist the manager to achieve departmental goals and total guest satisfaction. The Assistant Manager reports to the Restaurant Manager.

As Assistant Manager, you will be responsible for the following duties:

• Supervise a smooth daily operation and support in administration
• Understand guests’ needs and deliver excellent service
• Handle guest complaints and comments
• Provides professional development to colleagues and leading the team to achieve departmental goal and total guests’ satisfaction
• Ensure the restaurant operation in full compliance with all safety and HACCP requirements
• Liaise with kitchen team on a daily basis
• Provide timely training and coaching to the colleagues
• The ability to maintain & communicate important information effectively using the correct channels appropriately
• The ability to listen, give guidance and aid colleagues whenever assistance is required including personal issues
• Assist in other ad hoc projects as assigned.
• https://careers.mandarinoriental.com/jobs/assistant-manager-somm-hong-kong-hong-kong-island