Housekeeping Desk coordinator

• Coordinate daily housekeeping activities and maintain effective communication with Housekeeping, Front Office, Engineering, and other departments.
• Monitor and update guest room status accurately in the Opera PMS.
• Follow up on room readiness, vacant/occupied rooms, priority rooms, VIP rooms, and out-of-order rooms.
• Receive, record, coordinate, and follow up on guest requests related to housekeeping.
• Maintain accurate daily housekeeping reports, records, and checklists.
• Communicate room discrepancies between Housekeeping and Front Office and ensure timely resolution.
• Coordinate with Housekeeping Supervisors regarding room assignments, cleaning progress, and special requests.
• Record and follow up on maintenance issues in coordination with the Engineering Department.
• Maintain proper records of lost and found items and housekeeping-related guest requests.
• Handle telephone calls, messages, and internal communications professionally and efficiently.
• Assist the Housekeeping Manager and Assistant Housekeeping Manager with daily administrative and operational tasks.
• Prepare reports and provide accurate information to the Housekeeping Manager and Assistant Housekeeping Manager.
• Ensure all guest requests and departmental communications are followed up promptly.
• Maintain confidentiality and demonstrate professionalism when handling guest and hotel information.
• Follow hotel policies, procedures, SOPs, hygiene standards, and 5-star service standards.

• Minimum 2 years of experience in a Housekeeping Desk, Housekeeping Coordinator, or similar hotel operations position, preferably in a 4- or 5-star hotel.
• Good verbal and written English communication skills.
• Good computer knowledge, including MS Office, Word, Excel, and Outlook.
• Working knowledge of Opera PMS is required.
• Good understanding of hotel housekeeping operations and room status procedures.
• Experience coordinating with Front Office, Engineering, Laundry, and other hotel departments.
• Strong organizational and multitasking skills.
• Ability to prepare and maintain accurate daily reports.
• Good telephone etiquette and professional communication skills.
• Ability to handle guest requests efficiently and follow up until completion.
• Strong attention to detail and ability to work under pressure.
• Positive attitude and strong teamwork skills.

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