Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone’s throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade — famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists’ scene and a weekly farmer’s market.
What is in it for you:
Reporting to Food & Beverage Leadership, you are the heartbeat of the guest arrival experience. A genuine smile, cheerful energy, and graceful composure are essential. As the first point of contact, you set the tone for a luxury dining experience by ensuring every guest feels welcomed, recognized, and personally valued from the moment they arrive. Guest Experience & First Impressions
What You Will Be Doing
You are responsible for creating an elevated first impression and managing the flow of the dining room with warmth, precision, and professionalism.
Guest Experience & First Impressions
· Greet every guest within 5 feet and 5 seconds with eye contact, a warm smile, and sincere welcome
· Use guest names when known and introduce yourself to create a personal connection
· Read guest cues to anticipate purpose of visit (celebration, business, leisure, etc.)
· Communicate guest preferences, milestones, and special occasions to the service team
· Escort guests to tables at a comfortable pace and provide gracious seating assistance when appropriate
· Deliver thoughtful farewells, thanking guests personally and inviting return visits
· Handle guest concerns with empathy, urgency, and ownership
Anticipatory & Personalized Service
· Review VIPs, reservations, and special occasions prior to service
· Communicate guest preferences, allergies, and notes to the team
· Update guest profiles in OpenTable after visits to enhance personalization
· Anticipate guest needs before they are requested (seating, accessibility, etc.)
· Maintain awareness of dining room atmosphere and guest flow at all times
Floor & Reservation Management
· Manage seating, reservations, and table pacing using OpenTable
· Respond to reservation inquiries promptly and professionally
· Book future reservations accurately, capturing guest preferences and details
· Manage wait times transparently and provide comfortable waiting experiences
Dining Room Presentation & Upkeephttps://careers.accor.com/global/en/job/lobby-lounge-host-in-fairmont-miramar-hotel-and-bungalows-santa-monica–jid-111085
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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