Housekeeping Operations Manager

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It’s the perfect work/life combination.

We are looking for someone with a passion for people and a relentless commitment to ensure the highest levels of satisfaction for both our guests and colleagues.

Competitive Salary: $67,000-$69,000 gross annually, based on previous experience & education

Job Duties Include:

• Manage the Room attendants for guestroom quality and completion of their assigned duties; which includes re-training, coaching, and performance managing if expectations are not being met
• Must have an extremely keen eye for detail and must be relentless in their pursuit of excellent service and cleanliness standards within the guestrooms, the corridors and the surrounding environment
• Ensure proper closing of each floor and section; ensuring all room are completed and all back spaces are clean and stocked
• Assume the duties of any other Housekeeping Managers when necessary, e.g. attend pre-con meetings, morning operations meeting, forecast meeting, etc.
• Establish goals, measurements and results for the department along with the Assistant Director of  Housekeeping
• Promote high morale through recognition and removal of identified barriers
• Organize and participate in colleague recognition events
• Responsible for coaching, developing and managing the performance of the Housekeeping team
• Plan and organize all deep cleaning cycles and projects relating to guest rooms and public areas
• Track and address all guest comments and concerns
• Provide necessary resources, functional tools and equipment to get the job done
• Effective everyday communications, including performance management
• Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely
• https://careers.accor.com/global/en/job/housekeeping-operations-manager-in-fairmont-banff-springs-banff-canada-jid-111585