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Front Office Shift Leader

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Office Shift Leader

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Company Description

 

Our mission at ibis London Blackfriars is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling – whatever brings you here, we have something for you!

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at the ibis London Blackfriars you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

 

Job Description

 

 

  • Apply thorough working knowledge of the front office operations to include the front desk, porters desk, reception/cashiering procedures, PABX functions and reservations.
  • Develop a strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and groups currently in house and due to arrive.
  • Provide leadership and guidance to the Front Office Team, and assist in conducting training for all Front Office employees.
  • Direct daily front office operations and supervision of the Front Office Team.
  • Ensure efficient and courteous customer service.
  • Handle guest complaints and feedback with empathy and professionalism, ensuring timely resolutions
  • Supervise front cashiers and help out with accounting problems.
  • Patrol and inspect public areas during evenings to make sure everything is in order.
  • Ensure department policies and procedures are understood by all employees and observed in tasks performed.
  • Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
  • Ensure strict procedures are followed for all credit transactions, accounting and banking procedures, issue of keys and guest confidentiality.
  • https://careers.accor.com/global/en/job/front-office-shift-leader-in-ibis-london-blackfriars-london-united-kingdom-jid-59418

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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