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About the job Based at Mandarin Oriental, Hangzhou within the Sales & Marketing Division, the Reservation Manager is responsible for leading the Reservations team and ensuring the efficient management of all room reservation activities. Reporting to the Director of Revenue Management, this role plays a key part in optimizing room inventory, maximizing revenue opportunities, maintaining […]
POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency […]
Description: Serves as the property Manager on Duty and oversees all property operations ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking […]
