Room Attendant

Accor is a global hospitality leader with more than 45 brands and over 5,700 hotels worldwide, recognized for pioneering service, innovation, and a culture centered on people and meaningful guest experiences. Its portfolio spans luxury to economy, including iconic brands such as Fairmont, Sofitel, Raffles, Novotel, and ibis, serving travelers across more than 110 countries. Fairmont Dallas, part of Accor’s luxury portfolio, is an iconic hotel located in the heart of the Dallas Arts District. The property features 545 elegantly appointed guest rooms and suites, with over 73,000 square feet of flexible meeting space.  Its prime location places guests’ steps from world‑class dining, shopping, museums, entertainment venues, and the Central Business District, making it one of the city’s premier destinations for both business and leisure travelers.

1. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
2. Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
3. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
4. Maintain positive guest relations at all times.
5. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
6. Resolve guest complaints, ensuring guest satisfaction.
7. Monitor and maintain cleanliness, sanitation and organization of assigned work areas
8. Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
9. Clean guest rooms by category priority.
10. Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
11. Service assigned guest rooms.
12. Remove all dirty terry and replace with clean par to designated layout.
13. Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
14. Replace facial, toilet tissue and bathroom amenities in correct amount and location.
15. Inspect condition of bathrobes and replace soiled/damaged ones.
16. Remove dirty bed linen and make up bed with clean linen.  Make up sofa bed.
17. Replace laundry bags and slips.
18. Clean closets and door tracks on checkout rooms, removing dust and debris.  Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack.
19. Dust and polish all furniture.
20. Realign furniture to floor plan.
21. Open all drawers/doors in checkout rooms and remove items left by guest.  Dust inside.
22. Check under bed(s), chairs and sofa for debris and remove if present.
23. Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor.
24. Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions.
25. Dust pictures, frames and mirrors.
26. https://careers.accor.com/global/en/job/room-attendant-in-fairmont-dallas-dallas-united-states-jid-111875