Housekeeping Manager

Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub.  Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.

• Lead and manage all daily aspects of the Housekeeping department and ensure all service standards are followed with friendly and engaging service

• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests

• Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices

• Assist in hiring, training, coaching, evaluating and managing colleagues to ensure they have adequate guidance and resources to achieve department objectives

• Contribute to a fun and engaging work environment for the Housekeeping team
• Ensure standards are met to maintain department objectives, specifically brand compliance standards (LQA) for guestroom cleanliness and service
• Take ownership of situations and tasks by fully understanding the issue, asking for help when needed, communicating progress and delivering results effectively and efficiently

• Monitor inventory items to ensure proper control, the ability to facilitate guests’ needs and maintenance of room quality brand standards

• Assist with the evaluation and implementation of programs to promote brand standards, increase service levels, and ensure consistency and effectiveness of all areas within the department

• Perform regular guestroom inspections to ensure consistent quality of room product.  Assist with room cleanliness.

• Communicate areas that need attention to colleagues and follow up to verify understanding and completion of tasks

• Participate in regularly scheduled departmental meetings and communicate a clear and consistent message regarding the departmental goals to produce desired results

• Manage the department budget in a fiscally responsible manner

• Balance operational, administrative and colleague needs

• Complete administrative duties, to include scheduling, payroll reporting, maintaining productivity through labor management programs (Watson), colleague documentation and performance reviews

• Report necessary maintenance items through internal program (Royal Service Manager)
• https://careers.accor.com/global/en/job/housekeeping-manager-in-fairmont-pittsburgh-pittsburgh-united-states-jid-106596