Groups & Reservations Manager

At Mercure Perth, we blend midscale elegance with authentic local character, right in the heart of the Perth CBD. Featuring modern upscale accommodation, expansive conference and event spaces, and vibrant dining experiences like Cucina on Hay and Beccaria, we are a preferred destination for corporate travelers, holidaymakers, and event organizers alike.

As part of the Accor network—the world’s leading hospitality group—we are home to more than 260,000 hospitality experts across the globe who place people at the heart of everything we do. We champion a culture where our team members are encouraged to be “Heartists”—letting their hearts guide them to deliver genuine, heartfelt service with a personal touch.

We’re looking for a professional and detail-oriented Groups & Reservations Manager to join our team in Perth, Australia. In this role, you will oversee all group bookings, airline groups, group lists, and room allocations operations, managing client relationships while maximizing revenue and ensuring exceptional service delivery. You will be responsible for coordinating with various departments to ensure seamless execution of group events and maintaining our organization’s reputation for excellence.

Key Responsibilities

• Manage and process group reservations and bookings—including airline group blocks, precise room allocations—using reservations management systems, ensuring accuracy and timely confirmation.
• Develop and maintain strong relationships with corporate clients, travel agencies and airline representatives through professional communication and personalized service.
• Coordinate with sales, operations, housekeeping, and front desk teams to ensure all group requirements, flight schedule changes, and rooming specifications are met and exceeded.
• Quote group rates and packages.
• Handle customer enquiries, special requests, and resolve conflicts professionally and efficiently.
• Monitor group booking trends and prepare accurate forecasts and reports for management review.
• Train Front Office team, providing guidance on customer service standards and operational procedures, particularly regarding airline group processing and room allocation management.
• Maintain detailed records of group bookings, contracts, and correspondence in compliance with organizational policies.
• Analyze reservation data to identify opportunities for improvement and implement process enhancements.
• Ensure all group events are properly documented and follow-up is completed post-event.
• Checking commission against rates and finalizing invoices.
• Ad hoc end of month reporting
• https://careers.accor.com/global/en/job/groups-and-reservations-manager-in-mercure-perth-perth-australia-jid-112135