Lounge Captain

Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.

About the Role

Bacco Restaurant & Bar at Four Seasons Hotel and Private Residences Nashville is our signature Italian dining destination, celebrated for authentic cuisine, refined service, and memorable guest experiences. The Lounge Captain serves as the primary point of contact for guests within their assigned station, ensuring exceptional service from arrival to departure. This role leads by example, mentors and supports Back Servers and Food Runners, and upholds Bacco’s high standards for food, beverage, and overall guest experience.

What You Will Do

• Perform all duties in accordance with Bacco Service, Food, Beverage, and Wine Manuals.
• Take full ownership of an assigned lounge station and oversee the complete guest dining experience.
• Welcome guests warmly, ensuring professional, gracious, and consistent service throughout each course.
• Sell and serve food and beverages using proper service techniques, position numbers, and approved service spiels.
• Describe menu items, daily features, and changes; answer questions regarding food, beverages, and wine.
• Maintain awareness of table status, upcoming courses, and pacing to ensure smooth service flow.
• Coordinate continuously with Back Servers, Food Runners, Bussers, and kitchen teams to meet guest needs.
• Assist the kitchen in expediting food to maintain timing and flow of service.
• Monitor guest satisfaction, resolving concerns promptly and professionally.
• Oversee table maintenance, clearing, resetting, and stocking in collaboration with support staff.
• Ensure accuracy of guest checks, present them promptly, and process payments efficiently.
• Maintain a clean, safe, and organized dining room and service stations at all times.
• Participate in pre-shift meetings and stay updated on menu, beverage, and wine offerings.
• Fully comply with all federal, state, county, and municipal health, safety, and labor regulations.
• Assist with training, mentoring, and coaching of support staff, and support other dining room sections during peak service periods.
• Execute special guest requests and additional duties as assigned by management.
• https://careers.fourseasons.com/us/en/job/REQ10393162/Lounge-Captain-Restaurant-Operation