Reservation Supervisor

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Reservation Supervisor

Company Description

 

Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.  Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

Raffles Europejski Warsaw, a beloved icon sitting proudly on Royal Route in the heart of Warsaw, delivers a new chapter of luxury in its extraordinary history that spans over 160 years.

The lovingly restored and reinvented hotel has 106 timeless elegant guest rooms with 24-hour Butler service, signature Europejski Grill restaurant, legendary Long Bar, a century-old heritage patisserie Lourse Warszawa, and a revitalizing oasis Raffles Spa.

It also acts as a showcase for the best modern Polish art, with Hotel Europejski Art Collection.

About the Application Process:

At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

 

Job Description

 

At Raffles, every guest experience begins before arrival. We are looking for a Reservations Supervisor who will lead the team in handling enquiries with care, accuracy and a personal touch, turning each opportunity into a seamless booking experience.

  • Supervise the daily work of the Reservations team, ensuring all enquiries are handled promptly and professionally.
  • Personally manage reservation enquiries and bookings, offering thoughtful recommendations, capturing guest preferences and ensuring every detail is accurately recorded.
  • Coach new and existing colleagues to strengthen their reservation, sales and guest communication skills.
  • Resolve guest concerns positively, protecting both guest satisfaction and hotel revenue.
  • Plan team schedules to ensure calls are answered promptly and booking opportunities are captured.
  • Track call volume and conversion, and report results daily, weekly and monthly.
  • Prepare reports in line with hotel standards and support the Director of Revenue Management with updates to reservation, property management and revenue management systems.https://careers.accor.com/global/en/job/reservation-supervisor-f-m-x-in-raffles-europejski-warsaw-warsaw-poland-jid-112409

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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