Guest Experience Trainee

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Guest Experience Trainee

Company Description

 

About Us 🏨

Mondrian & Hyde Ibiza

¡Join us for a unique opportunity to showcase two one-of-a-kind lifestyle hotel brands coming to the idyllic Cala Llonga beach in Ibiza!

Mondrian Ibiza is a sleek wonderland with 154 guest rooms and highly designed public spaces, including an expansive terrace with bay views.

Hyde Ibiza is a festival-inspired food lovers paradise and showcase for music and nightlife, featuring 401 rooms with natural textures and artisan touches.

Together the properties will have 7 restaurant and bar outlets, ranging from premium sushi and an ocean-to-table Balearic fare, all of them highly programmed.

The hotels are operated by Ennismore, the fastest growing lifestyle hospitality company, in collaboration with Grupo Azul Mar Cala Llonga owned by Apollo.

 

Job Description

 

What you’ll do…

  • Assist with the check-in/check-out process and provide a warm, personalized greeting.
  • Contact guests to ensure everything is to their satisfaction (courtesy calls, in-person visits).
  • Coordinate details for anniversaries, honeymoons, birthdays, or specific guest preferences.
  • Listen to guest concerns, log incidents, and collaborate with internal teams to resolve problems promptly.
  • Ensure housekeeping, room service, maintenance, etc., are aligned with guest expectations.
  • Arrange special in-room touches for VIP or returning guests, following hotel protocols.
  • Assist with surveys, departure interviews, and review monitoring on online platforms.
  • Record preferences, habits, and useful notes for future stays.https://careers.accor.com/global/en/job/guest-experience-trainee-in-mondrian-ibiza-eivissa-spain-jid-112374

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Réceptionniste de nuit

Job for: Locals

Description de l’entreprise   Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 45 marques, 5 500 hôtels, 10 000 restaurants et destinations lifestyle. Ici, nous croyons en vous et en ce que vous apportez. Les opportunités de développement et d’évolution sont nombreuses. Chaque geste, chaque sourire, chaque action, contribuent à créer […]

France

Bellman

Job for: Locals

Company Description   Novotel Kuala Lumpur City Centre Hotel that makes every moment matter Situated in the Golden Triangle of Kuala Lumpur, the hotel offers a convenient position between the PETRONAS Twin Towers and Bukit Bintang. Within a short stroll of less than five minutes, guests can easily reach the Kuala Lumpur Convention Centre and […]

Malaysia

Guest Arrival Expert

Job for: Locals

POSITION SUMMARY   First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that […]

Turkey

Guest Communications Agent

Job for: Locals

Mandarin Oriental Jumeira, Dubai is looking for a Guest Communications Agent to join our Front Office team.   Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. […]

United Arab Emirates

Reservations Agent

Job for: Locals

Company Description   YOUR PURPOSE Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own […]

New Zealand