HSK Supervisor

Mandarin Oriental, Barcelona is looking for a Housekeeping Supervisor to join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona’s Paseo de Gracia, also home to several historic modernist works and architectural gems by Gaudí. The hotel belongs to the Mandarin Oriental Hotel Group, an international hotel management company with a worldwide presence in Asia, Europe and the Americas.

About the job

Based at Mandarin Oriental, Barcelona within the Housekeeping Department, the Housekeeping Supervisor is responsible for overseeing the daily housekeeping operations, ensuring that guest rooms, public areas, and back-of-house areas consistently meet the highest standards of cleanliness, presentation, and luxury service. The Housekeeping Supervisor reports directly to the Assistant Executive Housekeeper / Executive Housekeeper.

As Housekeeping Supervisor, you will be responsible for the following duties:

• Supervise and coordinate the daily activities of Room Attendants and Housekeeping Attendants.
• Conduct regular inspections of guest rooms, suites, corridors, public areas, and service areas to ensure compliance with Mandarin Oriental standards.
• Monitor room status and coordinate closely with the Front Office department to ensure timely room availability.
• Provide training, coaching, and guidance to housekeeping colleagues to maintain service excellence and operational efficiency.
• Ensure all housekeeping procedures, health & safety standards, and hygiene regulations are followed at all times.
• Handle guest requests and concerns promptly, professionally, and efficiently.
• https://careers.mandarinoriental.com/jobs/hsk-supervisor-barcelona-catalunya-spain-141fdee3-698a-4742-8921-fbdc7207e188