Director of Palace Operations

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Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Director of Palace Operations

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Director of Palace Operations to join our Palace Services team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Palace Services Department, the Director of Palace Operations is responsible for day-to-day operation of the Palace/guest residence experience, ensuring exceptional and highly personalised service for VIP and high-profile guests while maintaining luxury brand standards. The Director of Palace Operations reports to the Director of Rooms.

As Director of Palace Operations, you will be responsible for the following duties:

  • Oversee the daily operations of the Palace and ensure seamless service delivery in accordance with luxury hospitality standards.
  • Lead and supervise the Palace Operations and Palace Butler teams, ensuring effective manpower deployment and operational coverage.
  • Coordinate all pre-arrival, arrival, in-house and departure arrangements for VIP, VVIP and high-profile guests.
  • Ensure guest preferences, special requests and personalised requirements are accurately communicated and executed.
  • Conduct daily operational briefings and ensure all relevant departments are fully aligned on guest requirements and upcoming activities.
  • Collaborate closely with Front Office, Housekeeping, Food and Beverage, Culinary, Engineering, Security, Guest Relations and other departments to ensure seamless Palace operations.https://careers.mandarinoriental.com/jobs/director-of-palace-operations-abu-dhabi-united-arab-emirates

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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