Guest Services Manager

Your team and working environment:

Austin’s largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, engaging and friendly service.
• Lead and manage all aspects of the Guest Services and ensure all service standards are followed with friendly and engaging service.
• Handle guest concerns and react quickly, tracking and notifying internally to guarantee memorable moments for our guests
• Maintain and teach LQA and Forbes Travel Guide standards with leaders and colleagues.
• Develop and maintains department communications such as internal bulletin boards and emails to ensure colleagues have knowledge of departmental events and resources.
• Ensure the team are knowledgeable and up to date on Austin offerings and able to communicate these effectively to our guests.
• Develop, maintain and manage relationships with outside vendors to ensure a quality product and service is recommended to our guests.
• Ensure satellite luggage storage handled properly with the cooperation of the Event Services Manager
• Assist the Rooms Division leadership with the management of valet operations and the relationship with the vendor to ensure a seamless arrival and departure experience for our guests
• Other job-related tasks as needed

What is in it for you:

https://careers.accor.com/global/en/job/guest-services-manager-in-fairmont-austin-austin-united-states-jid-112600