The Ritz-Carlton, Melbourne
At The Ritz-Carlton, our Ladies and Gentlemen create experiences so exceptional that they leave lasting impressions long after our guests depart.
We are seeking an exceptional hospitality leader to join our Concierge team as Assistant Manager, Concierge. This is an opportunity to lead from the heart of the guest experience, inspiring a team of hospitality professionals while creating memorable moments that define The Ritz-Carlton experience.
As a key partner to the Chief Concierge, you will play a pivotal role in elevating our arrival, departure and in-stay experiences, ensuring every guest feels recognised, valued and genuinely cared for. Through visible leadership, anticipatory hospitality and operational excellence, you will help shape a Concierge operation renowned for warmth, professionalism and personalised service.
If you are passionate about creating meaningful guest connections, developing people, and delivering legendary service, we would love to hear from you.
About the Role:
As Assistant Manager, Concierge, you will be a highly visible presence across the ground floor arrival experience, Concierge podium, porte cochère and public areas, ensuring guests receive a warm welcome, thoughtful guidance and seamless support throughout their journey.
You will lead by example, fostering a culture where our Ladies and Gentlemen anticipate needs before they are expressed, create memorable moments through genuine care, and take ownership of every interaction.
You will also help drive operational excellence through coaching, accountability, innovation and continuous improvement, ensuring Concierge and Bell Services continue to raise the benchmark for luxury hospitality.
What You’ll Do:
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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