Guest Relations Supervisor

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Guest Relations Supervisor

Job Location:

Anantara The Palm Dubai Resort

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

 

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

 

KEY DUTIES AND RESPONSIBILITIES

 

Employees at Anantara Dubai Palm always find new ways to look after the business, their guests, and their associates. Within this, the key responsibilities for this position are:

  • Oversee the daily Guest Relations operations for the Resort & Residences, ensuring exceptional service and memorable guest experiences.
  • Deliver personalized guest service by managing arrivals, departures, VIPs, guest preferences, and special requests.
  • Handle guest enquiries, feedback, complaints, and service recovery promptly to maximize guest satisfaction and loyalty.
  • Ensure guests receive accurate information regarding resort facilities, services, activities, promotions, and local attractions.
  • Coordinate with Front Office, Concierge, Bell Team, Housekeeping, Guest Services Centre, and other departments to ensure seamless guest experiences.
  • Maintain accurate guest records, Front Office documentation, billing, and operational reports in accordance with company policies and procedures.
  • Lead, coach, train, and mentor the Guest Relations team while promoting service excellence and continuous development.
  • Drive guest engagement by promoting resort facilities, Food & Beverage, Spa, Recreation, and other hotel services.
  • Ensure compliance with hotel standards, policies, health, safety, security, and operational procedures.
  • Foster a positive and collaborative team environment while maintaining a professional image and performing any additional duties assigned by managemen
  • https://minor.wd102.myworkdayjobs.com/en-US/Careers/job/Dubai-United-Arab-Emirates/Guest-Relations-Supervisor_JR108834?Business_Unit=aad9f66d5e7f1018d61630cb61990000&Business_Group=9db76b4e787d1000a5e7c0e54a700000

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Retail Manager

Job for: Locals

Company Description   Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and […]

Canada

Assistant Concierge

Job for: Locals

Mandarin Oriental The Landmark, Hong Kong is looking for an Assistant Concierge to join our Concierge team.   Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the […]

Hong Kong SAR China

Assistant Front Office Manager

Job for: Locals

Company Description   Join us at Accor, where life pulses with passion!​ As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​ By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​ You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​ You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​ Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for […]

United States

Guest Relations Officer

Job for: Locals & Expats

Job Location: Anantara The Palm Dubai Resort Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — […]

United Arab Emirates

Duty Manager

Job for: Locals

Mandarin Oriental, Desaru Coast is looking for a Duty Manager to join our Front Office Department. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental […]

Malaysia