Guest Relations Supervisor

The beautiful and ultra-luxury Ka La’i Waikiki Beach, LXR Hotels & Resorts newest addition, is seeking a Guest Relations Supervisor – Overnights.

Ka La’i Waikiki Beach spans 38 stories with residential-style suites, designed for comfort and convenience, including fully-equipped kitchens, wellness facilities designed for relaxation, an infinity pool and heated whirlpool.  Our guests feel at home with thoughtful service, and tranquil spaces inspired by nature.  Quiet moments fill the spa, a peaceful place inspired by Hawaii’s landscape.

What will I be doing?

As a Guest Relations Supervisor – Overnights, you will be responsible to oversee front desk operations. You will be giving guest service, guidance and leadership to ensure consistent customer service is provided. The Guest Relations Supervisor – Overnights assigns and instructs team members in details of work and monitors lobby traffic to make staffing adjustments accordingly. You will also be resolving customer complaints and train team members, supervise, schedules and assists in evaluating staff.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

https://jobs.hilton.com/apac/en/job/HOT0B8GM/Guest-Relations-Supervisor-Overnights