• Ensures implementation of SOP and all policies & procedures related to the department.
• Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
• Ensures all opening and closing duties are implemented in accordance with established standards.
• Reviews weekly forecasts and schedules Team Members accordingly.
• Assists hands-on in the operation during peak periods as required.
• Functions as Duty Manager.
• Meets
Send your CV to:
careers.kualalumpur@amari.com
Positions are open to all local and permanent residence of Malaysia only.
Only shortlisted candidates will be contacted.
Diploma
-2
1
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Description: As this position will lead of Front Office department. To ensure front office management tasks such as workflows forms Team members training are running smoothly. To ensure desk operating system such as Opera Ving Card Operator system are working properly. – Implementation and training of SOP and all policies & procedures as per ONYX […]
Description: To handle all check-out as per Amari Buriram United standard. – To great all guest with a smile and a “wai”. – To prepare all details 1 day prior check-out guest. – To ensure a fast friendly and efficient check-out for all guests. – The invoices are ready and correct and that all items […]
POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow […]
Description: Key Responsibilities: – Provides information regarding the company’s facilities & services – Provides the customer services such as check in/out wake-up calls to guests and answers guests’ enquiries – Ensures to always be awared of VIP in-house – Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure – Prepares […]
Description: The Lobby Ambassador work closely with the Front Desk Staff and other hotel departments in providing guest assistance with luggage transportation and miscellaneous needs. The Lobby Ambassador is often the first and last person a guest sees while staying at the hotel. The care and attention that goes with this position is crucial to […]