Restaurant Manager at The Hive

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality.  We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.

Title: Restaurant Manager

Reports To: Food & Beverage Director

Supervises: 20 to 40 Front of House Teammates

General Purpose: The Restaurant Manager manages the daily operations of the restaurant, including the selection, development, and performance management of FOH teammates. In addition, they oversee the inventory and ordering of food and supplies, optimize profits and ensure that guests are satisfied with their dining experience.

Specific Responsibilities: 

• Ensures the highest and most efficient level of service expected by the guest.

• Ensures the restaurant is staffed sufficiently for each meal period.

• Works to keep staff morale high.

• Rolls up sleeves and willing to ‘get dirty’ in an effort to keep standards high, or to cut staff where possible and save the restaurant money.

• Train, train, and train staff some more.  Give verbal and written quizzes often.

• Ensures all employees are following service standards.

• Identifies ways to operate more efficiently, cut costs and drive revenue.

• Ensure cleanliness (of staff, restaurant).

• Creates a total awareness of in-house VIPs and review names with staff members during pre-service meetings.

• Constantly seeks improvement in self, staff, and the company.

• Cultivates a following of regulars.

• Reports to work on time and ready to work scheduled shift.

• Maintains a positive, friendly attitude with staff & guests.

• Maintains a clean, orderly appearance of the restaurant service area.

• Ensures proper uniforms/dress for all staff.

• Assists/execute any and all tasks as assigned by General Manager.

• Screens all potential staff members prior to interview with F&B Director.

• Leads training program for all new hires.

• Implements training policies, schedules for new hires.

• Keeps all training documents up to date and accessible.

• Communicate status of re-training needs for new hires and other teammates to rest of FOH team.

• Implements and administers employee reward program (contests & gift cards). https://careers.accor.com/global/en/job/restaurant-manager-at-the-hive-in-21c-museum-hotel-bentonville-bentonville-united-st-jid-112579