Head Receptionist

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist.

Scope of Position

The Head receptionist is directly responsible for the day-to-day operations of the Front Desk. Leading the team to ensure that reception operations run smoothly at all times and supporting the receptionists in their day-to-day tasks. On a broader scale, the Front Office Head reception is to ensure that all the hotel’s guests are greeted, assisted with an excellent level of service, and welcomed with a warm and friendly approach at all times.

Specific Responsibilities:

• Apply thorough working knowledge of the front office operations including the front desk, porters desk, reception/cashiering procedures, PABX functions and reservations.
• Develop a strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
• Assist in conducting training for all Front Office employees.
• Direct daily front office operations.
• https://careers.accor.com/global/en/job/head-receptionist-in-pullman-cape-town-city-centre-cape-town-south-afri-jid-112564