Assistant Guest Relations Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Assistant Guest Relations Manager

Key Responsibilities

  •  Communication of hotel & company philosophy and internal hotel representation.
  • Have an in-depth knowledge of the hotel and the geographical layout of the city / surroundings.
  • Be knowledgeable about all VIPs in-house, hotel functions and special events.
  • Collect as much feedback information on VIPs as possible (on daily basis) by checking e.g. Google, Opera PMS company wide, briefs and distribute this information within the hotel to all relevant departments by e.g. daily guest fact sheets/reports, newsletter, etc. and ensure information is updated in the guest profile.
  • Welcome, facilitate and bid farewell to as many guests as possible.
  •  Top VIPs MUST be welcomed upon arrival, escorted to their room and bid farewell upon departure.
  • Liaise with FOM/AFOM, to prepare tailor made guest itinerary for Top VIP’s when appropriate and coordinate VIP greetings and departures – ahead of time.
  • Obtain as much information about a guest’s stay to be entered in the guest history.
  • Welcome visitors to the hotel; assist with general information, internal promotions and directions.
  • Handle guest complaints and requests in a polite and efficient manner; give further instructions to the relevant staff if needed to ensure optimal guest satisfaction.
  • Maintain a record of all complaints and requests, follow up and inform concerned operating departments.
  • Perform special projects and related duties as assigned.
  • Walk throughout the hotel recognizing guests and engage with them appropriately.
  • Attend & participate in daily briefings as scheduled.
  •   Report potential and existing hazards and rectified immediately.https://kempinski.pinpointhq.com/en/postings/b847e47d-7b5c-4606-b7ec-6618566d4bf1

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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