Guest Service Agent

Description:

• Key Responsibilities:
  – Provides information regarding the company’s facilities & services
  – Provides the customer services such as check in/out
• wake-up calls to guests
• and answers guests’ enquiries
  – Ensures to always be awared of VIP in-house
  – Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure
  – Prepares for the night audit reports
  – Understands the role and action to take in case of emergency
  – Coordinates with Housekeeping concerning room status and others
  – Acts as concierge to arrange the transportation
• manage the luggage and provide the information of entertainment
  – Carries out any other duties and responsibilities as assigned

Qualifications:

• Requirement:
  – Diploma holder in Hospitality / Hotel Management
• or equivalent in related disciplines
  – At least 1-2 years of relevant experience
  – Exceptional interpersonal skills focusing on delivering quality customer experiences and services
  – Good command of communication skill
  – Self-motivated
• proactive and a good team player with a positive attitude
  – Excellent command of written and spoken English and Chinese
  – Candidate has less experience will be considered as Guest Service Agent
• Front Office

Education:

Diploma

Years of experience:

1-2

Number of positions:

1

https://career.onyx-hospitality.com/careers/job-detail.aspx?id=3382