Anantara Dhigu Maldives Resort
Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.
Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.
Key Duties and Responsibilities
Planning and Organizing:
· Participate in preparation of the hotel’s strategic and marketing plans. Prepare the Front Office team budget.
· Plan and implement training plans for all Front Office employees. Conduct regular Team Member training and monitor its success. This will involve training in both IT systems and guest-service procedures.
· Maintain full knowledge of the Property Management and Call Centre computer systems.
Operations
· Supervise the functioning of all departmental employees, facilities, sales and costs, to ensure maximum departmental profit is achieved.
· Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.
· Remain accountable for all elements of the department operations.
· Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance. Continue to capture best current practice in new LSOPs relating to front office operation.
· Drive the implementation of all sales and promotional programmes of the hotel. Take personal responsibility for driving Upselling within the property.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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