POSITION SUMMARY
Guest Experience Expert
(Guest Relations Attendant)
Responsible for pre-arrival contact with guests, providing information, creating guest itineraries and dealing with all guest requests in a timely manner. Coordinates amenities and escort guests to rooms while showcasing hotel facilities. Respond to special requests from guests with unique needs. Responsible for maintaining a database of individual guest preferences, creates in-house motivation for attaining additional guest preference information from staff.
Monitors the pre-arrival of guests and provides the necessary communication to all departments to personalize guest’s visits.
Respond to requests for visitor information, special arrangements, activities or services by making arrangements or identifying appropriate providers. Respond to special requests from VIP guests with unique needs and follow up to promote satisfaction. Contact appropriate individuals or departments as necessary to resolve calls, requests or problems. Inspect VIP guest’s rooms and deliver gifts and requested items prior to guest arrival.
Follow up on any outstanding requests or problems from the previous day and are resolved. Process guest check-ins, check-outs, and pre-register designated guests. Coordinate, and work closely with Housekeeping, Engineering team to track room status and ensure guest problem resolutions.
Review/Track/Accommodate requests for room to confirm reservations and cancellations, and review out-of-order rooms daily. Arrange transportation for guests/visitors, vouchers. . Answer, record, and process all guest calls, requests, questions, or concerns. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advice guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.
The ideal candidate will have:
https://careers.marriott.com/guest-relations-attendant/job/P1-7141907-0
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Discover a limitless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in several countries and become part of our extensive global family. Discover some of the benefits we offer: My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique […]
Entdecken Sie bei Meliá einen Weg ohne Grenzen, auf dem Ihnen unzählige Möglichkeiten zur Weiterentwicklung und persönlichem Wachstum offenstehen. Tauchen Sie ein in eine Reise, die Sie durch verschiedene Länder führt und Sie Teil unserer großen globalen Familie werden lässt. Meliá’s way to work! Sie erhalten 30 Urlaubstage im Jahr, um sich ausreichend […]
Every day is different, but you’ll mostly be: ● Kicking off truly memorable guest experiences with the warmest of welcomes ● Acknowledging IHG Rewards Club members and returning guests in person or over the phone ● Taking, managing, and receiving payments for guest bookings ● Making the check-in and check-out process feel swift and seamless […]
Anantara Dhigu Maldives Resort Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests […]
