Guest Service Agent

Mercure Resort is located between the lush Hinterland and beautiful beaches of the Gold Coast. Featuring 292 rooms, tropical gardens, sparkling pools, and a wellness philosophy to slow down, stay well and discover local.

With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our guests, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

What you’ll be doing:

• Welcome each guest to the resort with warmth and confidence
• Manage guest requests and front office systems with accuracy and care
• Create a relaxing and seamless journey from check-in to check-out
• Anticipate guest needs with intuition and emotional intelligence
• Inspire guests to discover the local area, culture, and slow down
• Share local stories & connect with guests, driving loyalty and return visits
• Collaborate with all teams to elevate every guest touchpoint & exceed expectations
• Deliver authentic, professional service with natural warmth

What you will bring to the role: 

• Experience or exposure to front office operations (hotel or resort setting)
• Strong communication skills and emotional intelligence
• Ability to drive guest loyalty, memberships and in-house dining
• A passion for hospitality and creating memorable guest experiences
• Confidence using front office systems (Microsoft Office & Opera cloud)
• A sharp eye for detail and a problem-solver’s mindset to respond to guest requests
• A team-first mindset and willing to support in porterage when required
• Ability to stay composed and agile in a fast-paced environment
• Flexibility across evenings, weekends, and public holidays

What is in it for you? 

• Free on-site car parkinghttps://careers.accor.com/global/en/job/guest-service-agent-in-carrara-australia-jid-87818