Porter/Baggage Attendant

Discover a limitless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in several countries and become part of our extensive global family.

Discover some of the benefits we offer:

• My MeliáRewards:  Participate in our exclusive loyalty program, enjoying unique benefits and advantages. 

• My MeliáBenefits:  Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

At the Casa de las Artes Meliá Collection hotel, we are looking for a porter/porter capable of guaranteeing an exceptional welcome and farewell experience for guests, offering a personalized, elegant service in accordance with the luxury standards of Meliá Collection. 

Main mission

• To receive, greet and assist guests upon arrival and departure from the hotel.
• To handle, move and safeguard customers’ luggage with the utmost care and professionalism.
• Accompany guests to their rooms, explaining the hotel’s facilities and services.
• Manage requests for transportation, taxis and mobility services.
• Provide valet parking services when needed.
• Drive customer and hotel vehicles safely and responsibly.
• Keep the access areas, lobby and luggage storage tidy.
• Manage temporary storage and baggage control.
• To offer tourist information and recommendations about Madrid, cultural events and nearby points of interest.
• Collaborate with Reception, Guest Experience and other departments to address special guest needs.
• To ensure compliance with the quality, safety and service standards of Meliá Hotels International.
• Identify opportunities to exceed customer expectations and proactively resolve issues.

What are we looking for in you?

Training

• Compulsory Secondary Education or equivalent.
• Training in Tourism, Hospitality or Customer Service is a plus.

Experience

• Previous experience of at least 1 year in a similar position, preferably in 4 or 5 star hotels.
• Experience in customer service and high-quality service environments.

Knowledge and skills

• Excellent customer service orientation and dedication to service.
• Communication and interpersonal skills.
• Ability to work in a team.
• Proactive, discreet and professional attitude.
• Good appearance and organizational skills.
• Basic knowledge of English; other languages ​​will be valued.

Essential requirements

• Valid type B driving license.
• Availability to work rotating shifts, weekends and holidays.
• Ability to perform tasks involving mobility and handling of luggage.
• Native Spanish speaker and advanced English.

Key Competencies

• Guest orientation.
• Excellence in service.
• Teamwork.
• Attention to detail.
• Adaptability and flexibility.
• Responsibility and trust.
• Proactivity and incident resolution.

What do we offer you?

• Joining a luxury hotel of the Meliá Collection brand.
• Professional development within Meliá Hotels International.
• Continuous training and growth opportunities.
• Dynamic, cultural work environment focused on service excellence.

https://careers.melia.com/job/Madrid-Mozoa-de-equipajes-Casa-de-las-Artes-Meli%C3%A1-Collection/1445309333/