Resident Manager

Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It’s knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great family.

It is experiencing one of the most exciting journeys of your life, a journey where personal and professional growth will accompany you at every step.

Are you ready to take the reins of your professional career and explore new inspiring opportunities within Meliá?

REMEMBER: To consider your candidacy, it’s important that you are part of the Hotel Management Talent Pool.

Additionally, before applying, you must inform your direct supervisor and/or Hotel Director, as well as your HR manager, about your interest in participating in the internal selection process. Your line manager will not have the authority to authorize or halt your application, but must be properly informed.

Reporting directly to the General Manager, you will be responsible for ensuring operational excellence across the hotel, overseeing the day-to-day operations while delivering an exceptional luxury guest experience.

Your main responsibilities will include:

• Planning, coordinating, supervising, and optimizing the operations of all hotel departments, ensuring the highest standards of quality and service.
• Leading and inspiring hotel teams, fostering a culture of high performance, collaboration, and guest-centricity.
• Delivering a personalized luxury experience by paying close attention to every detail and promoting a genuine culture of hospitality.
• Ensuring the correct implementation of Meliá Hotels International’s procedures, standards, and policies, in line with the company’s strategy and the Gran Meliá brand identity.
• Monitoring operational performance, identifying improvement opportunities, and driving initiatives that enhance both service excellence and business results.
• Working closely with the General Manager to achieve business objectives, maximize guest satisfaction, and support the development of internal talent.

What are we looking for?

• Minimum of 2 years’ experience as a Resident Manager, Executive Assistant Manager, or Hotel Manager in luxury hotels.
• Previous experience in 5-star urban luxury hotels, preferably within the luxury segment.
• Strong ability to lead hotel operations with a guest-centric mindset, exceptional attention to detail, and a passion for excellence.
• Dynamic professional with a natural host profile, outstanding communication skills, and the ability to inspire and develop high-performing teams.
• Proven experience in people management, talent development, and leading multidisciplinary teams.
• Strong analytical skills, results-oriented mindset, and the ability to perform effectively in demanding luxury hospitality environments.
• University degree, preferably in Hospitality Management, Tourism, Business Administration, or a related field.
• Fluency in English and Italian is required. Knowledge of a third language (Spanish, French, or German) will be considered a strong asset.

https://careers.melia.com/job/Milano-Resident-Manager-Palazzo-Cordusio-Gran-Meli%C3%A1-%28Mil%C3%A1n%29/1419739733/