Provide exceptional service and ensure guest satisfaction with dining experiences. This is the showpiece restaurant of the property and as such the leader must hold themselves and the team to an extremely high, consistent standard.
Ensure the delivery of brand promise, supporting the implementation of the Ways We Work, demonstrating and reinforcing Rosewood Hotels and Resorts, Values and Culture Characteristics
Exercise responsible supervisory behaviour at all times and positively represent the Outlet management team and Rosewood Hotels & Resorts
Manage team of food and beverage professionals ensuring brand standards and required sequence of service components are executed with precision
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Ensure discretion and confidentiality with VIP/SAG guests
Preparation of budgets, analysis of P&L’s, sales projections and revenue control.
Ensure all associates are following the Outlet’s Order of Service and Standard Operating Procedures at all times
Conducts interviews, hires, training, performance manage and termination Outlet associates.
Schedule associates and prepare payroll documents to ensure associates are properly compensated.
Ensure that standards are maintained at a superior level on a daily basis.
Manage guest relations and ensure guest satisfaction
Maintain complete knowledge of:
All liquor brands, beers and non-alcoholic selections available in Outlet
The particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
Designated glassware and garnishes for drinks.
All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.
Daily menu specials, 86’d items.
Dining room layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code.
