Guest Service Associate – Front Office

“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

We’re looking for an enthusiastic and customer-focused Guest Service Associate to join our Front Office team in Visakhapatnam, India. In this role, you’ll be the welcoming face of our organization, delivering exceptional service while managing the dynamic operations of our front desk. You’ll work collaboratively with team members across departments to ensure every guest receives a memorable experience, while maintaining the highest standards of professionalism and efficiency.

**Guest Service & Relationship Management**

• Greet guests with genuine warmth and professionalism, creating a positive first impression
• Address guest inquiries, requests, and concerns with empathy and promptness to ensure satisfaction
• Resolve complaints swiftly and effectively, escalating complex issues to management when necessary
• Maintain detailed records of guest interactions and preferences to personalize future visits

**Front Office Operations**

• Execute daily front office operations including guest check-ins, check-outs, room bookings, and reservations with accuracy and attention to detail
• Manage multiple tasks simultaneously while maintaining service quality and organizational standards
• Process payments and handle cash transactions with precision and integrity
• Maintain comprehensive front office records, shift reports, and documentation of hotel functions
• Uphold all service standards and procedures in accordance with our organization’s guidelines

**Team Collaboration & Support**

• Work collaboratively with Housekeeping, Management, and other departments to resolve operational challenges and enhance guest experiences
• Support team members in delivering consistent, high-quality service
• Communicate effectively with colleagues to ensure seamless coordination across departments
• Flag any matters impacting the hotel’s interests or guest satisfaction to Management

**Workplace Standards & Safety**https://careers.accor.com/global/en/job/guest-service-associate-front-office-in-novotel-visakhapatnam-varun-beach-visakhapatnam-in-jid-114343