Banquet Supervisor

Mercure Rayong Lomtalay Villas & Resort

Hotel for travellers looking for local and authentic experiences Open your wings and discover Rayong’s coastal charm-crafted details, bold bites, and golden sunsets await. Just 2.5 hours from Bangkok, Mercure Rayong Lomtalay blends authenticity with subtle surprises. The Ocean Wing, beachfront with sea-view villas, and the Garden Wing, 200 meters from the beach with Koh 17 rooftop bar, sit 400 meters apart with a free shuttle.

Mercure Rayong Lomtalay Villas and Resort is the newest and the trendiest destination in Rayong with a wide range of accommodation & facilities. Located in two wings, the resort offers spectacular and upscale beachfront rooms to sea view Villas. The resort area caters for all travelers and has an authentic and comfortable design. Thai flowers are integrated in the original and bold personality of the building and add layers of delicacy and freshness to the architecture.

Located at Cape Laem Mae Phim, a calm beach 20 mins from Ban Phe Pier for Koh Samet trips, Mercure Rayong Lomtalay offers easy access to local seafood markets, coastal exploration, and island hopping, with pools and KOH 17 Rooftop Bar back at resort.

Job Purpose:
To assist in overseeing daily restaurant and banquet operations, ensuring high service standards, smooth operations, guest satisfaction, and effective team coordination in accordance with hotel standards and procedures.

Key Responsibilities

1. Restaurant & Banquet Operations
   • Assist in planning and supervising restaurant and banquet setup and service operations according to event requirements and hotel standards.
   • Ensure all equipment, supplies, menus, and operational requirements are prepared and available before service.
   • Coordinate closely with the Kitchen and related departments to ensure smooth and efficient service delivery.
   • Monitor service quality and maintain consistent F&B standards throughout operations.
2. Guest Service & Satisfaction
   • Respond to guest requests, feedback, and complaints promptly, professionally, and courteously.
   • Escalate significant guest concerns or incidents to the Restaurant/Banquet Manager and follow up appropriately.
   • Maintain good knowledge of all F&B outlets, services, facilities, and hotel offerings to support guest needs.
3. Team Supervision & Development
   • Assist in supervising and assigning tasks to team members and casual staff to ensure work is completed on time and according to standards.
   • Support manpower planning and work allocation for restaurant and banquet operations.
   • Assist with staff coaching, development, counselling, and conflict resolution.https://careers.accor.com/global/en/job/banquet-supervisor-in-mercure-rayong-lomtalay-villas-and-resort-289-moo–jid-110839