Club Lounge Attendant

At The Ritz-Carlton, we are Ladies and Gentlemen serving Ladies and Gentlemen. As a Club Lounge Attendant, you will be an ambassador of our world-renowned brand, creating memorable experiences through personalised service, genuine hospitality, and impeccable attention to detail. If you are passionate about luxury, thrive on building meaningful guest connections, and take pride in exceeding expectations, we invite you to begin your next chapter with The Ritz-Carlton, Melbourne.

Position Summary: 

• Deliver exceptional service throughout all Club Lounge service periods, including food and beverage presentation, bar service, and personalised guest interactions.
• Welcome guests to the Club Lounge and assist with check-in and check-out processes, ensuring a seamless and memorable arrival and departure experience.
• Act as a knowledgeable ambassador for Melbourne and The Ritz-Carlton, providing local recommendations, arranging bookings, and assisting with transportation, dining, entertainment, and sightseeing enquiries.
• Review daily guest arrivals, departures, preferences, and special requests, taking proactive steps to personalise each guest’s stay.
• Maintain the Club Lounge to the highest luxury standards, ensuring all areas remain immaculate, well-stocked, and presentation-ready throughout the day.
• Prepare and serve alcoholic and non-alcoholic beverages in accordance with responsible service and brand standards.
• Coordinate with Front Office, Concierge, Housekeeping, and Food & Beverage teams to ensure seamless service delivery and timely resolution of guest requests.
• Promote hotel facilities, experiences, and Marriott Bonvoy benefits to enhance the overall guest journey and drive engagement with the property.

About You: 

• An up-to-date RSA
• Relevant experience in a similar role
• Working rights in Australia https://careers.marriott.com/club-lounge-attendant/job/P1-7418407-0