Front Desk Agent

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

First impressions are everything! Your engaging smile and personality are the essence of a great Overnight Front Office Agent with Fairmont. As you personally greet our Guests and assist them throughout the day, you will be empowered to deliver on our mission of “Make Special Happen” for our guests.
What you will be doing:

• Consistently offer professional, friendly, and engaging service
• Demonstrates that all Front Office Standard Operating Policies and Procedures are performed in all interactions
• Provides a warm welcome and assists guests according to Fairmont Hotels & Resorts Brand Standards
• Remains observant and responds to each guest who approaches the Front Desk and the Mobile Check-In Station
• Acts as Lobby Ambassador of Fairmont Hotels & Resorts by providing an excellent first impression and engaging with guests in the Lobby
• Ensures that the entire Front Office and the surrounding areas including Lobby, Concierge, and Front Desk is continuously clean and tidy
• Is an ambassador of Fairmont Hotels & Resorts by providing an excellent first impression
• Maintains a perpetual presence at the Reception Desk throughout the hours of the shift
• Greets all guests courteously, using the guest’s name whenever possible
• Checks guests in and out of the hotel in a friendly and efficient manner at the Front Desk and at the Mobile Check-In Station
• Assists the guests with any comments or questions during their stay
• Resolves guest complaints and concerns with a solution that is tailored to the guests and is solved in a timely mannerhttps://careers.accor.com/global/en/job/front-desk-agent-in-fairmont-century-plaza-los-angeles-united-states-jid-114677