Front Desk Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Front Desk Agent

Front Desk Agent

 

Mandarin Oriental Jakarta is looking for a Front Desk Agent to join our Front Office team.

 

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

 

After completion of an extensive renovation, Mandarin Oriental, Jakarta, will emerge fully rejuvenated to reclaim its status as the city’s premier address for both business and leisure. Mandarin Oriental, Jakarta will be positioned as Jakarta’s most luxurious and contemporary hotel, offering exemplary personalized service in well-appointed surroundings. Mandarin Oriental, Jakarta is operated and owned by the Mandarin Oriental Hotel Group.

 

About the job

Based Mandarin Oriental Jakarta, the Front Desk Agent is responsible for each guest receives a personal consolation resulting in the best and most satisfying room choice. The Front Desk Agent reports to the Reception Manager/Assistant Manager.

 

As Front Desk Agent, you will be responsible for the following duties:

1. Guest Services

  • Assist guests during check-in and check-out; ensure accurate guest information, billing arrangements, and smooth settlement process.
  • Deliver courteous, prompt, and tactful service; handle guest complaints, requests, and inquiries professionally.
  • Escort guests to their rooms when required and ensure preferences are delivered appropriately.
  • Provide safe deposit box services when requested.
  • Actively promote and upsell hotel facilities and services.
  • Be fully conversant with the Fans of MO program and support its objectives.
  • Delivering LQE Check in & Check out with the high confidence.
  • Driving room revenue by upselling high category or others upselling.

2. Front Desk Operationshttps://careers.mandarinoriental.com/jobs/front-desk-agent-jakarta-daerah-khusus-ibukota-jakarta-indonesia

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Resa agent

Job for: Locals
Mexico

Lobby Ambassador

Job for: Locals

About the job Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Front Office Department, the Lobby Ambassador is responsible for overseeing and maintaining the Main Lobby, engaging with hotel guests and visitors, by providing a warm welcome and farewell, and offering guidance whilst performing in accordance to the Legendary Quality Experience and […]

United Arab Emirates

Guest Service Expert

Job for: Locals

POSITION SUMMARY   Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide […]

United States

Reservation Agent

Job for: Locals

Mandarin Oriental Ritz, Madrid is seeking a proactive Reservation Agent to join our Revenue & Reservations department and support our high-performing Reservations team. Are you a master of your craft, leading with pride and precision? Do you thrive in a dynamic, collaborative team that values integrity and excellence? At Mandarin Oriental, we embrace a growth mindset and are committed to creating […]

Spain

Guest Experience Ambassador

Job for: Locals

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Guest Experience Ambassador to join our Front Office team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the […]

United Arab Emirates