JOB SUMMARY
Responsible for all front office functions and staff as well as security staff functions. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk, Retail/Gift Shop, Concierge, Valets, and Security, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Works to establish a safe and secure environment for all guests and associates. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 6 years experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 4 years experience in the guest services, front desk, or related professional area.
CORE WORK ACTIVITIES
Leading Front Desk, Guest Services, and Security Teams
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.
https://careers.marriott.com/director-of-front-office/job/P1-7477362-0
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family. Discover some of the benefits we offer: My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits […]
JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and […]
FRONT OFFICE AGENT Responsible for all activities relevant to the Front Desk such as the reception, check in/out, rooming of all Hotel guests, foreign Exchange and assisting them with enquiries. Operations Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity. Maintains […]
Assure l’accueil des clients pendant leur séjour, de l’arrivée au départ, attribue les chambres en conformité avec les demandes des clients, effectue les délogements, les opérations de change, assure la facturation et les encaissements en respectant les procédures internes. Reçoit, traite et oriente les appels, traite les demandes des clients, applique la politique commerciale de […]
