Lobby Attendant

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views.

About The Role

Responsible for all tasks related to The Residences lobby and always maintaining resident & guest satisfaction levels to the standard of the Residence and of the group. Under the guidance and supervision of the Concierge and Director of Residences and within the limits of established Mandarin Oriental Hotels Group policies and procedures, the Lobby Attendant will ensure that resident & guest will experience a warm welcome, executed smoothly and efficiently, warmer than in any other Residence, resident & guest will further experience an efficient departure that conveys a sense of appreciation and recognition to create lasting positive memories and will provide service which will be stylish, thoughtful and surprising, delivered with attention to detail and grace and reflecting our oriental heritage.

Key Responsibilities

• Working efficiently with all departments as one team to ensure the full satisfaction of both guests and residents at all times, whether they are in-house or elsewhere by providing services and information that meet or exceed their expectations.
• To ensure that Mandarin Oriental Muscat, grooming standards are maintained – ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and demonstrate a professional image for our residents and guests.
• To ensure you are performing your daily tasks in accordance with Mandarin Oriental Standard Operating Procedures. This includes responsibility for dealing with all desk-based procedures and processes.
• To maintain accurate and timely records of guests and residents’ requests and other work tasks, ensuring that relevant information is communicated to colleagues and/or management, as required.
• To be acquainted with all guests, residents and visitors, and to greet them by name whenever possible, in a polite, professional and personable manner. To announce visitors to residents and management.
• To keep all informational databases updated and current at all times.
• To assist Concierge team to perform their duties when necessary to ensure consistency in delivering service.
• https://careers.mandarinoriental.com/jobs/lobby-attendant-residences-muscat-muscat-governorate-oman