Royal Service Supervisor

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Pay Rate: $27.68

Start Date: November 2026

• Assist in recruiting and initial training of Royal Service Agents.
• Provide ongoing training on procedures and manage the training manual for Royal Service Agents.
• Ensure that SOPs are updated and easily accessible for reference
• Conduct performance appraisals and ensure productivity targets are met.
• Create and maintain the Royal Service schedule.
• Provide the team with a direct contact if they have questions or concerns.
• Handle guest compliments and complaints to ensure exceeding guest expectations.
• Foster strong working relationships with other hotel departments and external agencies.
• Address the evaluation and performance management needs of Royal Service Agents.
• Manage the telephone and radio communication systems, coordinating repairs with local providers.https://careers.accor.com/global/en/job/royal-service-supervisor-in-fairmont-chateau-lake-louise-lake-louise-canada-jid-115950