Additional Information: This hotel is owned and operated by an independent franchisee, Saudi Bonyan. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
The Hotel Manager is responsible for overseeing the daily operations of the hotel, ensuring operational excellence, guest satisfaction, financial performance, and compliance with Marriott International brand standards and policies.
-
Oversee the daily operations of all hotel departments, including Front Office, Housekeeping, Food & Beverage, Engineering, Security, and Recreation.
-
Ensure smooth coordination between all departments to deliver an exceptional guest experience.
-
Maintain Marriott International brand standards, operating procedures, and quality assurance requirements.
-
Conduct regular operational inspections and ensure all hotel facilities are maintained to the highest standards.
-
Monitor departmental performance and implement corrective actions where necessary.
-
Ensure exceptional guest service and consistently high guest satisfaction scores.
-
Monitor guest feedback, online reviews, and Marriott guest satisfaction performance.
-
Personally handle VIP guests, guest complaints, and service recovery situations.
-
Develop initiatives to enhance guest loyalty and the overall guest experience.
-
Monitor hotel revenue, operating expenses, payroll, and departmental budgets.
-
Work closely with Finance and Revenue Management to achieve financial targets.
-
Identify opportunities to improve profitability and operational efficiency.
-
