Front Office Supervisor

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Office Supervisor

Company Description

 

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It’s the perfect work/life combination.

 

Job Description

 

Representing The Fairmont Banff Springs through excellence in guest service.  Responsible for the effective and efficient operation of the Front Desk and Royal Service Night teams. Lead, teach, coach and inspire the supervisors and colleagues of the Front Desk and Royal Service while committing to helping the hotel become one of the world’s finest heritage resorts.

Starting Rate: $29.43

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $32.21

Job Duties Include:

  • Supervise and monitor the daily activities of colleagues and guests while working closely with the Front Desk and Royal Service team
  • Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP’s
  • Lead, teach, coach, and inspire the Front Desk team to turn moments into memories for our guests
  • Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
  • Participate in Front Desk agent mentorship program meeting with agents in a 1 on 1 basis to foster their development as well as conducting regular performance evaluations
  • Develop and maintain standards for the department, while adhering to Fairmont’s core standards
  • Ensure a safe environment for our guests and colleagues by adhering to the hotel’s Health and Safety policies
  • Vital part of the hotel’s Emergency Procedures
  • Lead by example and sustain an environment of Respect, Integrity, Teamwork, Accountability, Excellence and positive employee relationshttps://careers.accor.com/global/en/job/front-office-supervisor-in-fairmont-banff-springs-banff-canada-jid-116153

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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