Day/Night Front Office Team Member

Our mission at ibis London Blackfriars is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at the ibis London Blackfriars you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

• Salary day shifts – £ 14.80 /hour.
• Salary night shifts – £ 15.30 /hour.
• Shift timings: Early – 7:00am to 3:18pm, Late – 3pm to 11:18pm and Night – 11pm to 7:18am, with an occasional middle shift from 10:00am to 6:18pm on weekends;
• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all payments and charges are accurate.
• Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.
• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
• Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
• Assist with calls for reservations. Ensure accurate, up to date information is given.
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Attend to other duties as requested by Management and Supervisors
• Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.
• Health & Safety
• Notify you Manager of any reason you may not be capable of performing your tasks safely.
• https://careers.accor.com/global/en/job/day-night-front-office-team-member-in-ibis-london-blackfriars-london-united-kingdom-jid-58722