AUTHENTICALLY YOU
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
CURATING ORIGINALITY TAKES TALENT
W Sydney located at 31 Wheat Road is on the lookout for a Part Time Bell Captain to join our team, reporting to the Chief Concierge or their designate. This integral role is responsible for leading the Bell team ensuring a seamless arrival and departure experience for all guests. Do you thrive in a fast-paced, dynamic environment where no two days are the same? W Sydney is on the lookout for a Bell Captain to join our team, reporting to the Chief Concierge or their designate.
JOB SUMMARY
- Oversees the delivery of luggage handling, guest transportation, and personalised service in line with the W brand’s Whatever/Whenever philosophy.
- Provides expert local knowledge, anticipates guest needs, and ensures all interactions are delivered with energy, professionalism, and personality.
- Oversees daily operations of bell services, ensuring smooth coordination and prompt service delivery.
- Schedules, trains, and supervises team members, ensuring full coverage for arrivals, departures, group pulls, and VIPs.
- Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities.
- Open doors and assist guests/visitors entering and leaving property.
- Assist with luggage storage and retrieval.
- Transport guest luggage to and from guest rooms and/or designated bell area.
- Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
- Assist guests with directions.
- Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed.
- Communicate parking procedures to guests/visitors.
- https://careers.marriott.com/bell-captain/job/P1-7611735-0
