Assistant Security and Safety Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Nestled in the vibrant Marunouchi district, just minutes from Tokyo Station and Ginza, the newly renovated Four Seasons Hotel Tokyo at Marunouchi offers a rare sense of intimacy. With only 57 rooms and suites, the hotel welcomes guests into a tranquil sanctuary in the heart of Japan’s iconic capital. Reimagined as a contemporary manor, it combines elegant design with the warmth of home, offering an elevated expression of residential living. Highly personalised service, bespoke experiences and tailored itineraries unlock Tokyo’s endless possibilities for exploration, while memorable dining awaits at SÉZANNE, the award-winning French restaurant, and Maison Marunouchi, the hotel’s all-day bistro.

What You Will Do / 主な業務内容

• Support the daily operation and leadership of the Security & Safety Department.

• Supervise and develop Security Officers through coaching, training, and performance management.

• Monitor and maintain CCTV, access control, fire alarm, and life safety systems.

• Conduct security patrols, risk assessments, and safety inspections throughout the property.

• Lead emergency response activities and support crisis management procedures when required.

• Investigate incidents, prepare reports, and implement corrective and preventive actions.

• Coordinate fire drills and emergency preparedness training programs.

• Ensure compliance with company policies, local regulations, and safety standards.

• Collaborate with hotel departments, building management, police, fire authorities, and external partners.

• Promote a strong safety culture across the hotel.

• セキュリティ＆セーフティ部門の日常運営をサポートする

• セキュリティチームの指導・育成・評価を行う

• CCTV、入退館管理システム、防災設備および警報設備の管理・監視を行う

• 館内巡回、安全点検、リスクアセスメントを実施する

• 緊急事態発生時の対応および危機管理体制を支援する

• 事故・インシデント調査および報告書作成を行い、再発防止策を推進する

• 防火・防災訓練および緊急対応訓練を企画・実施する

• 関係法令や社内基準の遵守を徹底する

• 各部門、ビル管理会社、警察・消防などの関係機関と連携する

• ホテル全体の安全意識向上に貢献する
• https://careers.fourseasons.com/us/en/job/REQ10396575/Assistant-Security-and-Safety-Manager