Ensures the high standard of services provided for guests and the attainment of the department’s qualitative and quantitative targets.
Conveys the hotel’s image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field.
Manages and motivates the teams in order to improve sales and the quality of F&B services.
Improves the department’s results by increasing sales and the productivity of F&B points of sale.
Leads and brings life to Soap factory projects and identity features in the department.
Main Responsibilities
Customer relations
Enhances guest satisfaction,
Handles guest comments and complaints, ensuring follow-up,
Develops close relationships with guests to encourage loyalty,
Ensures guests receive a warm and personalised welcome
Professional techniques / Production
Organises and supervises the preparation of points of sale according to activity forecasts,
Ensures that reference standards are properly applied,
Checks that sales materials are well presented,
Plans changes in the menu, sets prices and organises the work for the day in coordination with the Food and Beverage Manager.
Play an active role in all shifts, working alongside the team and leading by example.
Team Management/ Human Resources
Manage online training,
Manage and values the different food and beverage points of sale,
Develops team spirit and motivation by creating a good working atmosphere,
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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