Guest Service Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Service Agent

Company Description

 

Not all heroes wear capes. Some wear name badges.

At Novotel Rotorua Lakeside, our Guest Service Agents are the friendly faces, problem solvers, local experts, and memory makers who turn great stays into unforgettable experiences.

We are searching for an experienced Guest Service Agent who understands that hospitality is not about handing over room keys. It is about welcoming every guest as they matter, anticipating their needs before they ask, and creating moments they will talk about long after they have left.

Every day is different. One guest might be celebrating a milestone, another might be attending an important conference, and someone else could simply be escaping for a relaxing break. Whatever their story, you will help make it extraordinary.

If you bring confidence, personality, and a passion for exceptional service, this could be your next adventure.

 

Job Description

 

What You Will Be Doing:

  • Welcome guests from around the world and make them feel at home
  • Manage check-ins and check-outs efficiently and accurately
  • Handle guest enquiries and requests with professionalism and care
  • Resolve challenges calmly and confidently
  • Create memorable experiences through genuine, personalised service
  • Promote our hotel facilities, including Atlas Restaurant and Clarke’s Bar

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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