Butler Intern

JOB DESCRIPTION 

Job Title:          Butler Intern

Department:     Guest Services

Butler intern is the main assistant to Suite guests before and through the stay.

Butler immediately responds to all Suite Guests requests, cooperating with different departments, making sure that all guests’ needs are met.

Butler intern contacts the guests before the stay, prepare for the arrival and coordinates all departments so that the stay goes smooth.

Butler intern takes care of the warm welcome, the unpacking, the in room dining order taking and delivery, the housekeeping requests, laundry collection and delivery. Butler has some rudiments about the city (restaurants, museum, and history) and can also assist the guest to arrange services outside the Hotel.

Butler intern observes the guests, takes note of all preferences and makes sure they are recorded for future stays. Butler also makes sure that guests enjoyed the stay and follow up after their departure.

Place of work:

Front and back office, the Hotel Lobby, Guestrooms, Housekeeping Back of the House, Room Service Office.

Essential Skills:

1. Must have a professional image and personality exuding confidence and leadership skills.
2. Be an ambassador o The Bulgari Hotels & Resorts Company at all times, in and out side of one’s work place.
3. Ability to smile at all times.
4. Ability to focus attention on details
5. Ability to organize work, prioritize tasks, and follow up.
6. Ability two work well under the pressure within any given period of time.
7. Must be able to take initiative and work productively within any given period of time, unsupervised.
8. Ability to maintain confidentiality and security of all guest and general hotel information.
9. Must be a team player, working well with other departments and coworkers.
10. https://careers.marriott.com/butler-intern-bvlgari-hotel-milano/job/P1-7638752-0