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Join ibis Southampton Centre as our Guest Service Manager and play a key role in leading the guest experience at one of Southampton’s most conveniently located hotels. This full-time position offers a competitive hourly rate of £14.01, excellent employee benefits and genuine opportunities for career progression.
We’re looking for an enthusiastic and motivated hospitality professional to join our team as Guest Service Manager. This is a hands-on role where you’ll lead from the front, supporting the day-to-day operation of the hotel while ensuring every guest receives a warm welcome, exceptional service and a memorable stay.
Located in the heart of Southampton, just a short walk from Southampton Central Station, the cruise terminals, shopping districts and key business locations, ibis Southampton Centre welcomes a diverse mix of leisure, business and international travellers throughout the year.
The Role
As Guest Service Manager, you’ll be responsible for supporting the smooth running of the hotel across reception, bar and public areas. You’ll act as a role model for the team, ensuring service standards are consistently delivered while helping to drive operational efficiency, guest satisfaction and team engagement.
Working closely with the management team, you’ll take ownership of guest feedback, support team development and help ensure the hotel operates safely, efficiently and profitably.
Key responsibilities include:
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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