Night Guest Service Agent

Located in the heart of Canada’s capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Night Guest Service Agent (Full-Time).

What is in it for you:

• Wonderful company culture – our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Comprehensive extended health benefits package
• Full rate of pay of $25.57/hour

Reporting to the Night Manager, responsibilities and essential job functions include but are not limited to the following:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Provide guests with a superior first and last impression of the hotel
• Maintain presence in the lobby as an ambassador of the property and brand, offering exceptional service to the guests
• Consistently offer professional, engaging and friendly service to our guests
• Handle guest requests effectively and promptly
• Take initiative to add a personalized experience and proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay
• Generate reports and perform hotel and valet audits
• Complete night audit tasks as assigned
• Key Members of Crisis & Emergency Team
• Promote a professional team environment
• Ensure safety of guests and colleagues by following safety policies
• Complies with Fairmont Hotels & Resorts policies, procedures and code of ethics
• Performs any and all other tasks which are assigned by management

• Must have excellent verbal and written communication skills in both official languages
• Minimum 1-2 years of Guest Services Agent experience in a similar environment is preferred
• Positive and pleasant attitude, enthusiastic, able to work alone, strong team player and detail orientedhttps://careers.accor.com/global/en/job/bilingual-night-guest-service-agent-full-time-in-fairmont-chateau-laurier-ottawa-canada-jid-92624