Guest Relations Hostess/Host

Hyde is much more than a brand – it is a state of mind. We celebrate the true spirit of discovery and the adventure of human connection. Authentically personal and captivating iconic moments.

• Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
• Ensure all members consistently receive all benefits, and repeat guests and other VIPs receive special recognition and service
• Meet and greet VIP guests personally and liaise closely with Concierge for hotel events, restaurant promotions, limousine requirements, and special VIP requests or preparations
• Prepare compendiums prior to guest arrival and check-in system entries as necessary
• Maintain close contact with Concierge for new arrivals and departures
• Update and maintain repeat guest history system with accurate and detailed information
• Promote inter-hotel sales and in-house facilities to enhance guest experience and revenue opportunities
• Send prepared welcome cards and amenities to guest rooms prior to arrival
• Attend to special requests by guests with professionalism and efficiency
• Handle guest complaints and refer them as necessary, ensuring follow-up on corrective actions and guest satisfaction resolution
• Review arrival lists for all arrivals and VIPs to verify room allocations, amenities, and special requests
• Prepare requisitions for amenities on a timely basis to support seamless guest experiences
• Participate in regular meetings with Guest Relations team members and Butlers staff to facilitate communications and ensure smooth operations
• Collect and document guest feedback to identify service improvement opportunities and share insights with management
• Train and mentor junior Guest Relations staff on service standards, systems, and best practiceshttps://careers.accor.com/global/en/job/guest-relations-hostess-host-in-hyde-hotel-dubai-dubai-united-arab-emirates-jid-116597