About The Role
As The Lounge Manager at Mandarin Oriental Conservatorium, you will be responsible for the overall leadership, daily operation and performance of the outlet. Reporting to the RB&E Manager, you will ensure the delivery of exceptional guest experiences, drive financial performance, and lead a high-performing team aligned with Mandarin Oriental standards and values.
Key Responsibilities
• Lead, inspire and manage The Lounge teams to deliver intuitive, refined and personalised service.
• Oversee daily operations, ensuring smooth service flow and operational efficiency at all times.
• Maintain the highest standards of food, beverage and service quality in line with Mandarin Oriental expectations.
• Manage staffing levels, scheduling and productivity to meet operational needs and financial targets.
• Drive revenue, profitability and cost control, including labour management and inventory control.
• Ensure full compliance with health, safety, hygiene and food safety regulations.
• Handle guest feedback professionally, resolving issues promptly while exceeding expectations.
• Collaborate closely with kitchen and support teams to ensure seamless guest experiences.
• Lead training, coaching and development initiatives, fostering engagement and building a strong talent pipeline.
• Conduct regular team briefings, performance reviews and feedback sessions.
• Support strategic initiatives, promotions, special events and brand-driven experiences.
• Act as a role model for Mandarin Oriental’s culture, values and luxury service philosophy.
What We Expect From You
• Minimum 2 years of experience as outlet Manager in a luxury hotel or high-end standalone restaurant.
• Proven leadership skills with the ability to motivate, coach and develop diverse teams.
https://careers.mandarinoriental.com/jobs/the-lounge-manager-amsterdam-north-holland-netherlands
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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