Ejecutivo de Reservaciones

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Ejecutivo de Reservaciones

Descripción de la empresa

 

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founder of Club Med), Mama Shelter is a creator of living spaces and a director on a daily basis!

They are atypical places, in which everyone feels at home, places resulting from a mix of influences, freedoms, sensations and emotions.

Each Mama tells the story of the city they are in, and all the influences mix. We offer our guests a cheerful atmosphere and exceptional service at an affordable price.

More than rooms and restaurants, Mama Shelter is a dynamic, a vibration: they are real urban refuges, not only aesthetic and modern but also popular, welcoming and sexy.

Whatever your role, we’re all here to make the guest experience as unforgettable as possible. Our mission: to bring small moments of happiness to people.

Our growth allows us to give our teams great careers by developing internal development and international mobility, and it’s not a question of diploma or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

 

Descripción del empleo

 

  1. Auditar las reservaciones ingresadas el día anterior (tarifas, fechas, segmento, canal, garantías, impuestos y datos del huésped), corrigiendo discrepancias oportunamente.
  2. Revisar cancelaciones, modificaciones y evitar reservas duplicadas.
  3. Contrastar reportes History & Forecast y otros indicadores; escalar variaciones relevantes a Revenue.
  4. Validar ajustes de transacción y cargos pendientes, coordinando correcciones con Finanzas como sea necesario.
  5. Auditar no-shows y reservas con garantía, procesando cargos o excepciones según políticas.
  6. Monitorear el correo (genérico y personal) para dar seguimiento ágil a solicitudes, quejas y pagos.
  7. Auditar las llegadas y reservas próximas (VIPs, solicitudes especiales, datos incompletos).
  8. Registrar notas de cobro y asegurar instrucciones claras para los equipos operativos.
  9. Dar seguimiento a reservas no reembolsables (NRF) y pagos pendientes.
  10. Atender y documentar llamadas/cotizaciones, asegurando claridad y conversión.
  11. Prevenir sobreventa gestionando inventario y reportando discrepancias.
  12. Confirmar tarifas, políticas y promociones activas en todos los canales.
  13. https://careers.accor.com/global/en/job/ejecutivo-de-reservaciones-opening-mama-shelter-mexico-city-in-mama-shelter-mexico-city-mexico-city-mexico-jid-116776

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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